Terms & conditions.

These terms apply to every stay in an A-Living managed residence. The confirmation email for your reservation carries the rate, dates and cancellation window that apply to it, and takes precedence wherever the two differ. Last updated 9 July 2025.

Booking a home with A-Living means agreeing to the terms set out below. They cover how a reservation is confirmed and paid for, what to expect at check-in and check-out, how the residence should be treated, and who is responsible for what while you are with us.

Booking & payment

• A reservation is confirmed only upon full or partial payment as per the booking terms.
• Payments can be made via secure online gateways, bank transfer, Visa/Mastercard (in AED), or other approved methods.
• All charges include applicable VAT unless otherwise stated.
• Dubai Tourism Fees apply for the first 30 nights of each stay, as per UAE law.
• Any banking or transaction fees are the responsibility of the guest.

Security deposit

• A refundable security deposit is required at check-in: AED 1,000 for stays under 30 days, AED 2,000 for stays over 30 days.
• The deposit covers damages, extra cleaning, missing items, or additional services such as paid TV.
• The deposit is returned upon check-out. Bank transfer refunds may take 7–14 working days to process through the sending and receiving banks.

Check-in & check-out

• Check-in is from 3:00 PM and check-out is by 11:00 AM.
• Early check-in or late check-out is subject to availability and must be pre-approved.
• Unauthorised late check-outs will incur additional charges.

Property use & conduct

• The property is strictly for residential use. Commercial activity, subletting, and illegal use are prohibited.
• Guests must maintain respectful behaviour and avoid disturbing neighbours. Loud music and parties are not allowed.
• Smoking and pets are not permitted unless approved in writing.
• Only registered guests may stay overnight, within the apartment’s occupancy limit.
• Visitors must be registered at reception and present valid ID before arrival.

Property condition & liability

• Guests are responsible for keeping the unit in good condition throughout their stay.
• Any loss or damage to furniture, fixtures, or appliances beyond normal wear will be charged.
• Lost access items will be charged to the guest.
• A-Living is not liable for injuries, theft, or accidents during the guest’s stay.

Facilities & utilities

• All properties are fully furnished and include standard appliances, linens, towels, toiletries, high-speed internet, and basic TV.
• On-demand TV services or premium packages are charged separately.
• Utilities are included, but excessive use (per DEWA benchmarks) may result in extra charges.

Cleaning services

• A one-time cleaning fee covers post-checkout cleaning.
• Additional cleaning during a stay can be requested at a separate charge.
• In-house guests should request cleaning at least one day in advance and confirm a time when they will be available in the apartment.
• Guests must remove perishable items from the fridge upon departure.

Cancellations & amendments

• Cancellations made more than 30 days before check-in may be eligible for a full or partial refund.
• Cancellations within 30 days of check-in are non-refundable.
• Booking amendments can be requested by email and are subject to availability and rate differences.

Emergencies & maintenance

• In case of emergency (fire, health, safety), contact local authorities and follow the emergency information posted at the unit entrance.
• Our team may access the property for urgent maintenance or inspections with prior notice, except in emergencies.

Lost & found

• If you leave behind personal items, contact us immediately.
• Items found may be returned upon request. Delivery fees apply.

Children & safety

• Guests are responsible for supervising children at all times.
• A-Living is not liable for accidents or injuries caused by negligence.

Privacy

• Guest information is kept confidential and used only for service and operational purposes.
• Credit and debit card details are not stored or shared.
• Website policies and terms may be updated occasionally, and changes take effect upon posting.

Governing law

• These terms are governed by the laws of the United Arab Emirates.
• Any dispute will be subject to the jurisdiction of the courts of Dubai.

Questions about these terms

Email reservations@aliving.ae or call +971 58 935 5095 and our reservations team will talk you through anything that is unclear before you book.